Lengthy tarmac delays can take place both during taxi-out (prior to departure) and taxi-in (after landing). This contingency plan is explicitly separate from and not a part of these carriers' contract of carriage. Unless otherwise noted, marketed international and / or codeshare flights (AA flight number operated by another carrier) follow their own tarmac delay contingency plan. If a gate is not available and deplaning is necessary, other equipment such as air stairs will be made available to deplane passengers. medical emergencies, maintenance concerns) and local gate compatibility constraints. Gates would be made available in accordance with established operational priorities (i.e. We also have plans for all airports we regularly serve (including our designated diversion airports) to make reasonable efforts to share facilities and gates with other carriers in an emergency and during irregular operations such as extreme weather. airport regularly used for international flights Transportation Security Administration (TSA).

airport we serve, plans are coordinated with: Names a control person to coordinate local teams and communicate with central operations centersĪt each U.S.Ensures we’ll have adequate resources available to meet your needs.airportsĮvery American Airlines, Envoy, PSA and Piedmont team has a comprehensive contingency plan to respond to lengthy onboard ground (tarmac) delays at U.S. In September 1999, American Airlines and American Eagle submitted their joint Customer Service Plan to the DOT.In June 2007, American Airlines and other members of the Air Transport Association submitted service plans addressing particular issues of consumer interest to the Department of Transportation (DOT).Your safety, comfort and convenience are our most important concerns. We’re dedicated to make every flight you take with us something special. Customer service and contingency plans Customer service plansĪmerican Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services.

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